Global Outsourced Call Centers (Outsourced Contact Centers) Market: An Excellent Answer to a Highly Demanding Market

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Researchmoz added Most up-to-date research on “Global Outsourced Call Centers (Outsourced Contact Centers) Market By Application – Telecom & IT, BFSI, Healthcare & Life Sciences and Government & Public” to its huge collection of research reports.


Global Outsourced Call Centers (Outsourced Contact Centers) Market


In todays business parlance, outsourcing refers to the practice of outsourcing non-core business functions of an organization to a third party business process outsourcing (BPO) services provider.


Similarly, call center outsourcing is the process of contracting the management of voice based customer service processes to specialized call center outsourcing companies. Contact centers defined simply are workplaces wherein human agents receive or make outgoing telephone calls to existing or prospective customers of a company. Outsourced contact centers are specialized contact center outsourcing companies that manage inbound or outbound call center processes for their clients.

The market is growing at a very rapid pace and with rise in technological innovation, competition and M&A activities in the industry many local and regional vendors are offering specific application products for varied end-users. The industry is expected to remain innovation-led, with frequent acquisitions and strategic alliances adopted as the key strategies by the players to increase their industry presence. 

In 2017, the global Outsourced Call Centers (Outsourced Contact Centers) market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2018-2025.

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This report focuses on the global Outsourced Call Centers (Outsourced Contact Centers) status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Outsourced Call Centers (Outsourced Contact Centers) development in United States, Europe and China.

The key players covered in this study

Teleperformance

Concentrix (Convergys)

Alorica

Atento

Acticall (Sitel)

Arvato

Sykes Enterprises

TeleTech Holdings

Transcom

Serco

HKT Teleservices

Comdata

Market segment by Type, the product can be split into

On-Premise CCO

Cloud-based CCO

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Market segment by Application, split into

Telecom & IT

BFSI

Healthcare & Life Sciences

Government & Public

Retail & Consumer Goods

Others

Market segment by Regions/Countries, this report covers

United States

Europe

China

Japan

Southeast Asia

India

Central & South America

The study objectives of this report are:

To analyze global Outsourced Call Centers (Outsourced Contact Centers) status, future forecast, growth opportunity, key market and key players.

To present the Outsourced Call Centers (Outsourced Contact Centers) development in United States, Europe and China.

To strategically profile the key players and comprehensively analyze their development plan and strategies.

To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of Outsourced Call Centers (Outsourced Contact Centers) are as follows:

History Year: 2013-2017

Base Year: 2017

Estimated Year: 2018

Forecast Year 2018 to 2025

For the data information by region, company, type and application, 2017 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.